Brandon was great. Picked up the toilet I ordered from Cranberry Home Depot and hauled old one away, and replaced a PRV, describing the water pressure issue thoroughly. Would have given Brandon 5 stars but gave 4--not Brandon's fault--because I never received a call from the main office giving me a window when I could expect someone. As a result, I had was waiting around all day before Brandon hot here around 4. But he was great when here!
We had a backed up sewer drain (on a Sunday, no less!) and we called Mr Rooter because I knew they did emergency calls outside of normal business hours. In the span of just a few hours from when I called Mr Rooter and when Brandon arrived, our problem was fixed. And at a very decent price. Thanks Brandon and Mr Rooter!
My tech was Marcus ( his name isn’t on your site). He was very professional, personable and has a great work ethic. I was very comfortable with him in my home. He explained all that he did and answered any questions. Very thorough and cleaned up. One would never know that anyone was working here. I would recommend him to anyone.
Jamal was professional, courteous, and had my clogged toilet working again in minutes. I've had Mr. Rooter do some other plumbing off and on since buying my house and moving here, and every time, I am so glad that they were who I called when I first moved in and had a major plumbing issue.
Jamal came out same day to try to unclogg my bathtub drain. Not only was he incredibly professional, he was also very honest about the state of my pipes. This made it easier to understand why we ended up having to decide to have pipes excavated. He also helped out tons with financing all of this.